Despite having a fairly good medical knowledge base, I have found with chronic aging related diagnoses, I’m simply unable to determine how the medical teams communicate, how to clearly explain symptoms that may relate to the whole person and not just one specialty area, and trust any one specialist’s opinion. Jen has been amazing in carefully reviewing patient portal narratives and summaries, physician recommendations, treatment plans and progress, and ultimate discharge and follow- up. She interprets each aspect of the process and is able to readily answer any questions or concerns. When a referral for a surgical procedure was not going well, Jen encouraged getting a second opinion and recommended hospitalization at a much larger teaching hospital in NC which demonstrated higher levels of expertise to address my needs. She quickly assisted in identifying key medical specialists in that department, and the surgical date was scheduled. As hoped, the procedure was successful and Jen confirmed recovery and satisfaction before terminating care. It was such a pleasure having her guidance and support throughout, giving me the confidence to find the best care imaginable. ~L.A.C~